Terms & Conditions
General Terms & Conditions
We reserve the right to store information regarding the purchaser and recipient in accordance with our privacy policy.
Gift Hampers (including alcohol) may only be purchased & delivered to persons over the age of 18 years
It is the responsibility of the customer to ensure that the order details provided are correct, including but not limited to contact/recipient details, hamper choice, and gift card message.
Our merchandise is ordered in advance and we make every effort to have stock available of all items, however, in certain circumstances, an ingredient or item may not be available. If we are unable to supply an item, we will replace the product with an alternative of equal or greater value without notifying the customer.
Our standard business hours are 9am-5pm Monday-Friday AEST. Any requests received outside of those standard business hours will be completed as soon as possible during business hours. We may at our discretion add additional hours during busy periods.
Sydney City Hampers will endeavour to ensure that the descriptions and specifications in relation to the products on its website are accurate. However, photographs, drawings, illustrations, weights, dimensions and any other particulars accompanying, associated with or given in descriptive literature are approximate only and, so Sydney City Hampers do not guarantee that those descriptions and specification are accurate or free from errors or omissions.
Sydney City Hampers reserves the right to make any necessary corrections to the descriptions or specifications without notice.
Sydney City Hampers are proud of the presentation and content of our Hampers. Deliveries are made by a third party courier, therefore, Sydney City Hampers can only take responsibility for items until they leave our premises. If anything is damaged please provide photos and we will resolve the matter for you.
We are able to offer tracking numbers and assistance with any delivery matter.
Delivery Terms & Conditions
Deliveries are made by courier during normal business hours, Monday to Friday, and occasionally on Saturday and Sunday. Deliveries will, under normal circumstances, be delivered on the date quoted. Occasionally deliveries may be delayed or advanced by circumstances beyond our control. Please contact us for further information.
All delivery timescales are estimates only and are regularly provided to us by our Couriers. Therefore all deliveries may be subject to postal delays and other reasons beyond our control. Sydney City Hampers do not warrant or make any representation that it’s order will be delivered by the Requested Delivery Date or within the times indicated. Sydney City Hampers is not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
If any incorrect delivery addresses are supplied this will incur a redirection fee. Redirections are at the discretion of the courier and may not be possible if the instruction is given too close to the date of delivery. Redirection fees for a single hamper order will be $14.95.
If you request a delivery to an address outside of our courier’s delivery territory, a card will be left in their mailbox and the Hamper delivered to the nearest Post Office/Depot so that the recipient can collect their hamper at a suitable time.
As we use third party couriers, any special instructions regarding the delivery are followed at the courier’s discretion, including but not limited to: calling the recipient, leaving an item at the premises or returning it to a depot or post office, and instructions regarding the property itself.
Please note it is the responsibility of the customer to inform Sydney City Hampers if a gift has not been delivered; couriers may advise us of any delays but this is at their discretion and is therefore not a guarantee.
When informed of any late or non-deliveries we will investigate immediately and resolve the issue as fast as possible.